At Wallace Fields Junior School, we value strong partnerships with parents and carers. Clear, timely and respectful communication helps us work together to support every child's learning, wellbeing and success.
Contacting the School
For urgent messages, reporting absences, changes to collection arrangements or general enquiries, please contact the School Office: Email: office@wallacefields-jun.surrey.sch.uk Telephone: 020 8393 0350. Our School Office is open from 8.30am to 4.30pm each school day.
If you wish to discuss your child's learning, homework or classroom matters, please email the School Office, clearly stating your child's name and class. Your message will be forwarded to the appropriate member of staff, who will respond where necessary.
How We Keep Parents Informed
The majority of our communication with parents and carers is sent electronically. Our main communication channels are:
- School Sway Newsletter – emailed every other Thursday during term time and available on our website here.
- Scopay Messages – used for important updates, urgent information and year-group specific communications.
- School Website – where we share news, events, photo galleries and key school information.
- Scopay Services – used for educational visits, and school meal payments.
To ensure you receive all school communications, please keep your contact details up to date.
Parents' Evening
We offer both in-person and online video appointments through our SchoolCloud parent consultation system.
During these meetings, teachers will discuss:
- Your child's progress and attainment
- Attitudes to learning
- Next steps in reading, writing and mathematics
- Any SEND provision or additional support in place
Appointments last six minutes, so they focus on the most important information. If a longer discussion is needed, a follow-up meeting can be arranged with your child's teacher.
School News and Photographs
Our website is regularly updated with school latest news, achievements, events and photographs that celebrate learning across the school community. Parental consent for use in school publications, newsletter and on our website is always sought when a child starts at our school. Where permission has not been given, children will not be identifiable in photographs. We do not publish a child's full name alongside an image.
Concerns and Complaints
We believe that concerns are best resolved through positive discussion and open communication. If you have a concern regarding your child's education, please contact the School Office in the first instance so that your message can be directed to the appropriate member of staff.
If a matter cannot be resolved informally, our formal Complaints Policy and procedure can be found in the Policies section of our website. https://www.wallacefields-jun.surrey.sch.uk/our-school/policies.
Positive and Respectful Communication
We are committed to maintaining positive, constructive relationships between home and school. We encourage parents and carers to contact us directly with any questions or concerns so that we can work together effectively and support our children in the best possible way.
When discussing school matters on social media or messaging platforms, we ask everyone to communicate respectfully and thoughtfully, recognising the importance of accurate information and constructive dialogue.
