Messages to school
For urgent messages, absences, pick up arrangements and general enquiries please email the School Office on Office1@wallacefields-jun.surrey.sch.uk or by calling 0208 393 0350. The School Office is manned from 8.30am until 4.30pm.
If you need to discuss homework or learning with your child's teacher, please contact them through the School Office email Office1@wallacefields-jun.surrey.sch.uk. Please clearly state the child's name and class. .The School Office will forward the email to the child's teacher who will respond if appropriate.
Almost all our correspondence with Parents / Carers is by email. The Weekly Newsletter is emailed out every Friday and is our main way to communicate with parents on all school related matters, PTA updates as well key community news. When information is more urgent or only relevant to a specific year group we send out emails via Scopay. We provide a web based payment centre for trips, visits, parents evening bookings and school meals. Please ensure that we have up to date contact details so the school can contact you in an emergency.
Parents’ Evening
We offer parents the option to book either, in person appointments in the school hall on or video call appointments. We use a parent/teacher consultation system called SchoolCloud to book and host appointments with teachers. Appointments will last 6 minutes. There will be a set number of meetings in person and via video call, so please book as soon as possible to guarantee your preferred choice.
During the meeting, you will receive information on your child’s progress and their general attitude to their learning. We will also cover their next steps in reading, writing and maths and any SEND provision arrangements. Please appreciate that time is limited to 6 minutes and only key information can be given. If you require a further follow up meeting, please arrange this with your child’s class teacher.
X Formerly Twitter
X (formerly Twitter) is a great way to share with you images of the exciting and varied activities we get up to at school and on school trips. Please follow us on https://twitter.com/wallacefieldsjs.
Any child not permitted to be shown on X (formerly twitter) will be pixilated. The online forms sent to all new arrivals asks permission for your child’s image to be used on X (formerly twitter); please inform us by email at Office1@wallacefields-jun.surrey.sch.uk if this changes at any time.
Please note that staff are often busy running activities and checking safety, so they cannot guarantee that every child will be visible in the pictures every day.
Complaints
We believe that any problems or complaints are best dealt with through discussion between the parties involved. However, should this fail to bring a resolution, there is a set procedure to be followed which can be found on our website. For our complaints policy please go to https://www.wallacefields-jun.surrey.sch.uk/our-school/policies. For issues regarding your child’s learning please contact the School Office on Office1@wallacefields-jun.surrey.sch.uk who will forward your email to their class teacher.
Constructive Communication
We strive to promote positive and constructive communication between home and school. We therefore, strongly encourage parents to email us directly at office1@wallacefields-jun.surrey.sch.uk. In these times of extreme anxiety, anything posted in social media groups, should be carefully considered and thought about for example in a school-related WhatsApp groups.
Expectations for use of Social Media Groups